JWT Tokens

DocuTrust uses JSON Web Tokens (JWT) to authenticate embedded signing forms and template builders. Tokens are generated server-side, scoped to a specific resource (submitter or template), and passed to the frontend embed components.

Overview

Property	Value
Algorithm	HS256 (HMAC-SHA256)
Default expiration	1 hour (general), 4 hours (form), 4 hours (builder)
Signing key	Account JWT secret (falls back to `SECRET_KEY_BASE` if not set)
Token endpoint	`POST /api/embed/token`

Token types

DocuTrust issues two types of embed tokens, each scoped by the aud (audience) claim.

Form tokens

Form tokens authenticate a signing session for a specific submitter. The sub claim contains the submitter ID, and the sid claim contains the submission ID. Full JWT claims:

{
  "sub": "142",
  "iss": "docutrust",
  "aud": "form",
  "sid": "89",
  "aid": "1",
  "iat": 1744195920,
  "exp": 1744210320,
  "opts": {
    "allow_to_resubmit": false,
    "with_title": true,
    "with_send_copy_button": true,
    "with_download_button": true
  }
}

Claim reference:

Claim	Type	Description
`sub`	string	Submitter ID. Identifies which signer this token is for.
`iss`	string	Issuer. Always `"docutrust"`.
`aud`	string	Audience. `"form"` for signing form tokens.
`sid`	string	Submission ID. The parent submission this submitter belongs to.
`aid`	string	Account ID. The DocuTrust account that owns this submission.
`iat`	integer	Issued at. Unix timestamp when the token was generated.
`exp`	integer	Expiration. Unix timestamp when the token expires. Default: 4 hours after `iat`.
`opts.allow_to_resubmit`	boolean	Whether the signer can resubmit after completing.
`opts.with_title`	boolean	Whether to show the template title in the form.
`opts.with_send_copy_button`	boolean	Whether to show the “Send a copy” button.
`opts.with_download_button`	boolean	Whether to show the download button on the completion screen.

Builder tokens

Builder tokens authenticate access to the template editor for a specific template. The sub claim contains the template ID. Full JWT claims:

{
  "sub": "15",
  "iss": "docutrust",
  "aud": "builder",
  "aid": "1",
  "iat": 1744195920,
  "exp": 1744210320,
  "opts": {
    "autosave": true,
    "preview": true,
    "fields": []
  }
}

Claim reference:

Claim	Type	Description
`sub`	string	Template ID. Identifies which template the builder will load.
`iss`	string	Issuer. Always `"docutrust"`.
`aud`	string	Audience. `"builder"` for template builder tokens.
`aid`	string	Account ID. The DocuTrust account that owns this template.
`iat`	integer	Issued at. Unix timestamp when the token was generated.
`exp`	integer	Expiration. Unix timestamp when the token expires. Default: 4 hours after `iat`.
`opts.autosave`	boolean	Whether the builder auto-saves changes.
`opts.preview`	boolean	Whether to show the document preview panel.
`opts.fields`	array	Pre-defined field definitions. Empty array means all field types are available.

When opts.fields is populated, it contains field definition objects:

{
  "sub": "15",
  "iss": "docutrust",
  "aud": "builder",
  "aid": "1",
  "iat": 1744195920,
  "exp": 1744210320,
  "opts": {
    "autosave": true,
    "preview": true,
    "fields": [
      {"name": "Full Name", "type": "text", "role": "Recipient", "required": true},
      {"name": "Signature", "type": "signature", "role": "Recipient", "required": true},
      {"name": "Date Signed", "type": "date", "role": "Recipient", "required": true},
      {"name": "Agreed to Terms", "type": "checkbox", "role": "Recipient", "required": true}
    ]
  }
}

Expiration defaults

Constant	Duration	Description
`DEFAULT_EXPIRATION`	1 hour	General-purpose token lifetime
`FORM_EXPIRATION`	4 hours	Signing form token lifetime
`BUILDER_EXPIRATION`	4 hours	Template builder token lifetime

Tokens are validated on every request. An expired token returns a 401 Unauthorized response with:

{
  "error": "token_expired",
  "message": "The embed token has expired. Generate a new token via POST /api/embed/token.",
  "expired_at": "2026-04-08T18:12:00.000Z"
}

Generating tokens via the API

Use POST /api/embed/token to generate embed tokens. Authenticate with your API token in the X-Auth-Token header.

Generate a form token

curl -X POST https://your-app.com/api/embed/token \
  -H "X-Auth-Token: YOUR_API_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
    "audience": "form",
    "submitter_id": 142,
    "submission_id": 89,
    "options": {
      "allow_to_resubmit": false,
      "with_title": true,
      "with_send_copy_button": true,
      "with_download_button": true
    }
  }'

Response:

{
  "token": "eyJhbGciOiJIUzI1NiJ9.eyJzdWIiOiIxNDIiLCJpc3MiOiJkb2N1dHJ1c3QiLCJhdWQiOiJmb3JtIiwic2lkIjoiODkiLCJhaWQiOiIxIiwiaWF0IjoxNzQ0MTk1OTIwLCJleHAiOjE3NDQyMTAzMjAsIm9wdHMiOnsiYWxsb3dfdG9fcmVzdWJtaXQiOmZhbHNlLCJ3aXRoX3RpdGxlIjp0cnVlLCJ3aXRoX3NlbmRfY29weV9idXR0b24iOnRydWUsIndpdGhfZG93bmxvYWRfYnV0dG9uIjp0cnVlfX0.Xq2nJ8vGhW4kP9mR",
  "expires_at": "2026-04-08T18:12:00.000Z",
  "audience": "form",
  "submitter_id": 142,
  "submission_id": 89
}

Generate a builder token

curl -X POST https://your-app.com/api/embed/token \
  -H "X-Auth-Token: YOUR_API_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
    "audience": "builder",
    "template_id": 15,
    "options": {
      "autosave": true,
      "preview": true,
      "fields": [
        {"name": "Full Name", "type": "text", "role": "Recipient", "required": true},
        {"name": "Signature", "type": "signature", "role": "Recipient", "required": true},
        {"name": "Date Signed", "type": "date", "role": "Recipient", "required": true},
        {"name": "Agreed to Terms", "type": "checkbox", "role": "Recipient", "required": true}
      ]
    }
  }'

Response:

{
  "token": "eyJhbGciOiJIUzI1NiJ9.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.abc123",
  "expires_at": "2026-04-08T18:12:00.000Z",
  "audience": "builder",
  "template_id": 15
}

Server-side token generation

For tighter control or when you want to generate tokens without calling the API, you can sign JWTs directly using your account’s JWT secret.

Ruby

require 'jwt'

# Your account's JWT secret (or falls back to SECRET_KEY_BASE)
jwt_secret = ENV.fetch('DOCUTRUST_JWT_SECRET') { ENV.fetch('SECRET_KEY_BASE') }

# Generate a form token
form_payload = {
  sub: '142',
  iss: 'docutrust',
  aud: 'form',
  sid: '89',
  aid: '1',
  iat: Time.now.to_i,
  exp: Time.now.to_i + (4 * 3600),  # 4 hours
  opts: {
    allow_to_resubmit: false,
    with_title: true,
    with_send_copy_button: true,
    with_download_button: true
  }
}

form_token = JWT.encode(form_payload, jwt_secret, 'HS256')
puts "Form token: #{form_token}"

# Generate a builder token
builder_payload = {
  sub: '15',
  iss: 'docutrust',
  aud: 'builder',
  aid: '1',
  iat: Time.now.to_i,
  exp: Time.now.to_i + (4 * 3600),  # 4 hours
  opts: {
    autosave: true,
    preview: true,
    fields: [
      { name: 'Full Name', type: 'text', role: 'Recipient', required: true },
      { name: 'Signature', type: 'signature', role: 'Recipient', required: true },
      { name: 'Date Signed', type: 'date', role: 'Recipient', required: true },
      { name: 'Agreed to Terms', type: 'checkbox', role: 'Recipient', required: true }
    ]
  }
}

builder_token = JWT.encode(builder_payload, jwt_secret, 'HS256')
puts "Builder token: #{builder_token}"

Node.js

const jwt = require('jsonwebtoken');

// Your account's JWT secret (or falls back to SECRET_KEY_BASE)
const jwtSecret = process.env.DOCUTRUST_JWT_SECRET || process.env.SECRET_KEY_BASE;

// Generate a form token
const formPayload = {
  sub: '142',
  iss: 'docutrust',
  aud: 'form',
  sid: '89',
  aid: '1',
  iat: Math.floor(Date.now() / 1000),
  exp: Math.floor(Date.now() / 1000) + (4 * 3600),  // 4 hours
  opts: {
    allow_to_resubmit: false,
    with_title: true,
    with_send_copy_button: true,
    with_download_button: true
  }
};

const formToken = jwt.sign(formPayload, jwtSecret, { algorithm: 'HS256' });
console.log('Form token:', formToken);

// Generate a builder token
const builderPayload = {
  sub: '15',
  iss: 'docutrust',
  aud: 'builder',
  aid: '1',
  iat: Math.floor(Date.now() / 1000),
  exp: Math.floor(Date.now() / 1000) + (4 * 3600),  // 4 hours
  opts: {
    autosave: true,
    preview: true,
    fields: [
      { name: 'Full Name', type: 'text', role: 'Recipient', required: true },
      { name: 'Signature', type: 'signature', role: 'Recipient', required: true },
      { name: 'Date Signed', type: 'date', role: 'Recipient', required: true },
      { name: 'Agreed to Terms', type: 'checkbox', role: 'Recipient', required: true }
    ]
  }
};

const builderToken = jwt.sign(builderPayload, jwtSecret, { algorithm: 'HS256' });
console.log('Builder token:', builderToken);

Python

import jwt
import time
import os

# Your account's JWT secret (or falls back to SECRET_KEY_BASE)
jwt_secret = os.environ.get('DOCUTRUST_JWT_SECRET') or os.environ['SECRET_KEY_BASE']

now = int(time.time())

# Generate a form token
form_payload = {
    'sub': '142',
    'iss': 'docutrust',
    'aud': 'form',
    'sid': '89',
    'aid': '1',
    'iat': now,
    'exp': now + (4 * 3600),  # 4 hours
    'opts': {
        'allow_to_resubmit': False,
        'with_title': True,
        'with_send_copy_button': True,
        'with_download_button': True
    }
}

form_token = jwt.encode(form_payload, jwt_secret, algorithm='HS256')
print(f'Form token: {form_token}')

# Generate a builder token
builder_payload = {
    'sub': '15',
    'iss': 'docutrust',
    'aud': 'builder',
    'aid': '1',
    'iat': now,
    'exp': now + (4 * 3600),  # 4 hours
    'opts': {
        'autosave': True,
        'preview': True,
        'fields': [
            {'name': 'Full Name', 'type': 'text', 'role': 'Recipient', 'required': True},
            {'name': 'Signature', 'type': 'signature', 'role': 'Recipient', 'required': True},
            {'name': 'Date Signed', 'type': 'date', 'role': 'Recipient', 'required': True},
            {'name': 'Agreed to Terms', 'type': 'checkbox', 'role': 'Recipient', 'required': True}
        ]
    }
}

builder_token = jwt.encode(builder_payload, jwt_secret, algorithm='HS256')
print(f'Builder token: {builder_token}')

Security best practices

Generate tokens server-side only

Never expose your JWT secret to the browser. Tokens must always be generated on your backend and passed to the frontend. The JWT secret should only exist in environment variables on your server.

// WRONG: Never do this in browser code
const token = jwt.sign(payload, 'my-secret');

// RIGHT: Fetch a token from your backend
const response = await fetch('/api/internal/embed-token', { method: 'POST' });
const { token } = await response.json();

Use short expiration times

The default 4-hour expiration is suitable for most use cases. For high-security environments, generate tokens with shorter lifetimes (15-60 minutes) and refresh them as needed.

# High-security: 15-minute token
payload = {
  sub: submitter_id.to_s,
  iss: 'docutrust',
  aud: 'form',
  sid: submission_id.to_s,
  aid: account_id.to_s,
  iat: Time.now.to_i,
  exp: Time.now.to_i + (15 * 60),  # 15 minutes
  opts: {
    allow_to_resubmit: false,
    with_title: true,
    with_send_copy_button: true,
    with_download_button: true
  }
}

Scope tokens to specific resources

Each token should be scoped to exactly one submitter (form) or one template (builder). Never create tokens that grant access to multiple resources. The sub claim enforces this scoping.

Rotate your JWT secret

If your JWT secret is compromised, rotate it immediately in your DocuTrust account settings. All existing tokens signed with the old secret will be invalidated. DocuTrust supports a previous key for graceful rotation — tokens signed with the previous key remain valid during the rotation window.

Validate the audience claim

When verifying tokens on your backend (e.g., in webhook handlers), always validate the aud claim matches the expected audience. A form token should never be accepted where a builder token is expected, and vice versa.

decoded = JWT.decode(token, jwt_secret, true, {
  algorithm: 'HS256',
  iss: 'docutrust',
  verify_iss: true,
  aud: 'form',
  verify_aud: true
})

Do not embed tokens in URLs

Avoid passing JWT tokens as URL query parameters. URLs are logged in server access logs, browser history, and proxy logs. Instead, pass tokens via data-token attributes or JavaScript configuration objects.

<!-- WRONG: Token in URL (logged everywhere) -->
<iframe src="https://your-app.com/embed?token=eyJ..."></iframe>

<!-- RIGHT: Token in data attribute -->
<docuseal-builder data-token="eyJ..."></docuseal-builder>

Token flow diagram

The typical token flow for embedding:

Backend generates token

Your server calls POST /api/embed/token (or signs a JWT directly) with the submitter/template ID and desired options.

Token sent to frontend

Your backend returns the token to the browser, either as part of an HTML page render or via an AJAX response.

Frontend passes token to embed

The token is set as a data-token attribute on the web component, or passed to DocuTrust.mount() / DocuTrust.mountBuilder().

Embed validates token

The DocuTrust iframe receives the token, validates the signature and expiration, and loads the appropriate resource (form or builder).

Token expires

After the configured expiration time, the token is no longer valid. If the user’s session is still active, your backend should generate a fresh token.

Troubleshooting

Error	Cause	Fix
`401 token_expired`	Token `exp` claim is in the past	Generate a new token with a fresh `exp`
`401 invalid_signature`	Token signed with wrong secret	Verify you are using the correct JWT secret for this account
`401 invalid_audience`	Token `aud` does not match endpoint	Use `aud: "form"` for signing forms and `aud: "builder"` for the builder
`401 invalid_issuer`	Token `iss` is not `"docutrust"`	Set `iss: "docutrust"` in the token payload
`403 account_mismatch`	Token `aid` does not match the resource’s account	Ensure the submitter/template belongs to the account in the token
`404 submitter_not_found`	Token `sub` references a non-existent submitter	Verify the submitter ID exists and has not been archived
`404 template_not_found`	Token `sub` references a non-existent template	Verify the template ID exists and has not been archived

Getting Started

Core Guides

Embedding

Features

Security & Compliance

Legal

JWT Tokens

JWT Tokens

Overview

Token types

Form tokens

Builder tokens

Expiration defaults

Generating tokens via the API

Generate a form token

Generate a builder token

Server-side token generation

Ruby

Node.js

Python

Security best practices

Token flow diagram

Troubleshooting

​JWT Tokens

​Overview

​Token types

​Form tokens

​Builder tokens

​Expiration defaults

​Generating tokens via the API

​Generate a form token

​Generate a builder token

​Server-side token generation

​Ruby

​Node.js

​Python

​Security best practices

​Token flow diagram

​Troubleshooting

JWT Tokens

Overview

Token types

Form tokens

Builder tokens

Expiration defaults

Generating tokens via the API

Generate a form token

Generate a builder token

Server-side token generation

Ruby

Node.js

Python

Security best practices

Token flow diagram

Troubleshooting